R1 Mountain Transportation.

To ensure a seamless and professionally coordinated experience for every guest, the following policies outline the operational standards and terms that apply to all reservations.

Reservation & Cancellation Policy

• Full refund for cancellations made 14 days or more prior to the first scheduled service.

• 50% refund for cancellations made 7–13 days prior to service.

• No refunds for cancellations made within 48 hours of the scheduled service.

In certain circumstances involving severe weather or force majeure events, exceptions may be considered at the discretion of R1 Mountain Transportation.

Wait Time

Airport Arrivals

Our team monitors incoming flights to adjust for delays when possible.

A 35-minute grace period is provided after the aircraft has landed. Additional wait time beyond this period may be charged at $30 per 15-minute increment.

Hotel or Residential Pickups

A 20-minute grace period is included after the scheduled pickup time. Additional wait time may be billed at $30 per 15-minute increment.

Additional Stops

Stops requested during the trip may be accommodated when possible and may incur a charge of $30 per 15 minutes, depending on the duration of the stop.

Short restroom stops during longer mountain transfers are complimentary.

Late Night / Early Morning Service

Pickups scheduled between 11:00 PM and 6:00 AM may be subject to an after-hours service surcharge of 10%–20%, depending on operational requirements and vehicle availability.

Luggage & Equipment

Vehicle luggage capacity varies depending on passenger count and vehicle type.

Guests traveling with large amounts of luggage, ski equipment, oversized bags, or specialty gear are encouraged to inform us in advance so we can assign the most appropriate vehicle.

If luggage exceeds the safe capacity of the reserved vehicle, an additional vehicle may be required.

Vehicle Assignment

While every effort is made to provide the exact vehicle reserved, R1 Mountain Transportation reserves the right to provide a comparable or upgraded vehicle if necessary due to operational requirements or availability.

In certain situations, service may be fulfilled by a licensed and professionally vetted transportation partner operating under R1 Mountain Transportation’s coordination and service standards.

Vehicle Care

For the comfort of all passengers:

• Smoking is not permitted in any vehicle.

• Guests are responsible for any damage caused during the service by themselves or members of their party.

Applicable fees may include:

• Seat or carpet burn: $200 per incident

• Sanitation or excessive cleaning fee: $300

Additional repair costs may apply depending on the extent of damage.

Travel Conditions & Liability

Mountain travel in Colorado may occasionally be affected by circumstances outside of our control, including weather conditions, road closures, highway construction, or traffic delays.

R1 Mountain Transportation is not responsible for missed flights, lodging expenses, or additional travel costs resulting from such circumstances. Our team will always make reasonable efforts to minimize disruptions while prioritizing passenger safety.

Acceptance of Terms

By confirming a reservation or submitting payment, guests acknowledge and agree to the policies and service terms outlined above.

Passenger Capacity & Safety

For safety, comfort, and compliance with transportation regulations, passenger count may not exceed the seating capacity of the reserved vehicle.

Each vehicle is assigned based on the number of passengers indicated at the time of booking. If additional passengers are added beyond the vehicle’s legal seating capacity, an additional vehicle may be required and billed accordingly.

R1 Mountain Transportation reserves the right to decline transportation if passenger numbers exceed the safe or legal capacity of the assigned vehicle.

This policy ensures a safe and comfortable travel experience for all guests.

R1 Mountain Transportation LLC
Privacy Policy
Effective Date: 1/1/2025

R1 Mountain Transportation LLC (“R1,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

1. Information We Collect

We collect information necessary to provide safe, reliable transportation services, including:

• Contact information (name, phone number, email address)

• Booking details (pickup/drop-off locations, travel dates, flight information)

• Billing and payment information (processed securely through third-party payment providers)

• Communication records related to your reservation

• Optional preferences or special requests related to your trip

We only collect information that is relevant to providing our services.

1. How We Use Your Information

We use your information to:

• Confirm and manage transportation reservations

• Communicate trip updates or service details

• Process payments and invoices

• Improve service quality and customer experience

• Meet legal, regulatory, or safety obligations

We do not sell, rent, or trade customer information to third parties.

1. Information Sharing

Your information may be shared only when necessary to operate our services, including:

• Professional drivers assigned to your trip

• Secure payment processing providers

• Operational or dispatch partners assisting with your reservation

• Legal authorities when required by law

All service partners are expected to maintain appropriate confidentiality and security standards.

1. Data Security

We take reasonable administrative, technical, and operational precautions to safeguard personal information against unauthorized access, misuse, or disclosure. Access to customer information is limited to personnel who require it to perform their duties.

1. Payment Security

Payment information is handled through secure third-party processors that comply with industry security standards. R1 does not store full credit card numbers on internal systems.

1. Data Retention

We retain booking and transaction records only as long as reasonably necessary for operational, accounting, legal, or safety purposes. When information is no longer required, it is securely deleted or anonymized.

1. Customer Rights

You may request to:

• Review the personal information we hold about you

• Correct inaccurate information

• Request deletion of data when legally permissible

Requests may be submitted using the contact information below.

1. Cookies & Website Use

If you visit our website, basic usage information may be collected to improve site functionality and performance. This data does not identify you personally unless you voluntarily provide information through booking or contact forms.

1. Third-Party Links

Our communications or website may contain links to third-party services. We are not responsible for the privacy practices of external websites.

1. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most current version will always be available upon request or on our website.

1. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

R1 Mountain Transportation LLC
Phone: (720) 450-0300
Email: contact@r1mtntransportation.com

We value your trust and are committed to protecting your privacy while delivering professional transportation services.